FAQ

GENERAL

Frequently Asked Questions

What role does the windshield play in my vehicle’s safety?

 

A very large role, indeed. Over time this role has increased exponentially, as innovations like passenger side airbags and lightweight metals and composites are implemented in the automotive industry.

 

You may not realize that the passenger side airbag in your vehicle deploys upwards, first, and then deflects off the windshield and out toward your passenger. This deployment exerts an enormous amount of pressure on the windshield and will eject an improperly installed windshield, rendering the airbag useless.

 

Another aspect to this is the evolution of automobiles in general – windshields continue to get bigger while roofs typically get smaller. This means that there is less metal and more glass utilized in protecting you should be involved in a rollover accident. If a substandard adhesive or windshield is used, your windshield could fail to afford you the protection that your automobile’s manufacturer intended.

 

Does the type of glass installed matter?

 

There is a difference between OEM replacement glass and after-market replacement glass. OEM replacement glass must meet quality inspections so that the glass will fit your vehicle like the original glass installed by the manufacturer.

 

What is OEM?

 

Original Equipment Manufacturer. These manufacturers supply the auto-makers directly. This means that OEM replacement windshields are made to look and fit like the original equipment, with the same safety features. Certain controls must be met in the manufacturing process and quality inspections met. In essence, you are getting the highest windshield quality available for your vehicle.

 

"Glass is glass," isn't it?

 

No. After-market manufacturers might be cheaper, but in the end you will pay for the lower standards of quality. You will find higher incidences of scratches, glass with air bubbles, inconsistencies in the edging, and a bumpy contour. We don't even like the hassle of trying to install these windshields, which is why we don't use them.

 

Do you know your breakage rate?

 

The quality of your installation can affect the life of your windshield. Lower quality installations result in you having to replace the windshield more often. The national average breakage rate is about 6%.

 

My purchasing department insists on going with the cheapest bid....does this make economic sense?

 

Pay now, or pay later. Chances are, you won't be saving money in the long run. Hidden costs to factor in are: vehicle down time, higher breakage rates, slower service response time, unreliable service.

 

Why is Pass Auto Glass less expensive  than some of the other national glass companies?

 

Pass Auto Glass is a unique company. We have a small highly trained staff that works together to meet your needs. We don't have some of the overhead costs that other larger companies have. For example, you will never have a receptionist or an automated menu answer the phone at Pass Auto Glass. Our staff are trained to take your call quickly and efficiently. They all have substantial experience in the intricacies of our business and are not merely telephone answerers.

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